Our professional Surveillance Investigators primarily work from their home, receiving case assignment information via RJN’s secured, encrypted web site. Investigators discreetly follow claimants and collect video evidence of their activities, for use by claims examiners and attorneys to mitigate the merits of an injury claim. Investigative reports are written in template format and uploaded via our case management software. Investigators must accurately document their investigation and produce well-written reports, in addition to supplying clear identifying videos and photographs.
Safety is our highest priority and strict procedures are enforced to maintain our ongoing safety record. Once fully trained, our investigators work alone in the field about 90% of the time. While in the field, investigators stay in constant communication with their case managers. Each and every assignment is handled by means of a team approach so as to obtain the maximum results for our clients. Our case managers depend on our field investigators to secure pertinent evidence on a given assignment and our investigators depend on our research staff to provide timely, effective information whether it is running a license plate, calling in a "Code 5," or contacting a source for further "intel".
Training is an important aspect of our company philosophy. Investigators are expected to visit the area office to consult with our staff and to receive additional training on a regular basis. Highly trained investigators are empowered to independently make the best investigative decisions without creating liability for the company. As a result, our investigators become very creative in their techniques and productive in their findings. At the same time, our regular training programs ensure that the evidence obtained is done so in a legal and ethical manner. Depending on the status of a claim, an investigator may later be summoned to testify in court as to the validity of their evidence.
Investigators are typically expected to cover assignments local to their place of residence; however, in certain cases, they may be assigned investigations outside of their regional area.
All training, equipment, and materials will be provided by RJN, including (but not limited to):
Top video-producing investigators are eligible for RJN’s monthly and annual
Video Bonus Program (available to all Subrosa investigators). In 2018 alone, we paid
$62,500 in video performance bonuses to our investigators
In addition to the desire to produce results for our clients, the basic requirements for this position are:
All investigators must successfully pass a background investigation, which entails a Civil and Criminal Court records search, employment verification, driver's history, drug screen, and physical and personality profile exams.
Investigator I – (internship/trainee) Candidates with 0 to 1 year of related experience will undergo extensive in-house training. This program begins in the classroom, learning the Workers' Compensation industry, applicable laws, company policies, and investigative philosophies. This is followed by a ride-along program to observe a senior investigator, and then actively working case assignments with a training investigator. Additional training is provided every 60–90 days. This training includes learning advanced privacy laws, courtroom testimony, SIU anti-fraud techniques, as well as continuing surveillance training.
Investigator II – Candidates with 2 years of related experience undergo the same extensive training program as Investigators I.
Investigator III – Candidates with over 5 years of direct experience. Depending on background and experience, training may be modified for Investigator III candidates. However, all investigators are required to attend all continuing education sessions.
RJN Investigations is proud of our employees and seeks to offer the best benefit package of any similar sized firm.
Our General benefit package includes: